Contact Us
Whether you have a question about one of our casino reviews, spotted something that needs updating, or want to understand how we research and rank the sites on this page — this is the right place to start. The team behind Online Casinos welcomes feedback from Australian players and takes every message seriously.
How to Reach Us
We're an independent comparison and review platform, not a casino operator. We don't hold accounts, process deposits or handle player disputes with casino sites directly. For anything specific to your casino account — withdrawals, bonuses, identity checks — your first call should be the casino's own support team.
For everything related to this site, you can reach us at:
- Website: californiapublicbankingalliance.org
- General enquiries: Use the contact form below, or email us directly through the address listed on this page.
We aim to respond to all messages within two Australian business days. During busy periods it may take a little longer, but every message gets a reply.
What We Can Help With
Not every enquiry is the same. Here's a quick guide to what falls within our scope and what doesn't:
| Type of enquiry | Can we help? |
|---|---|
| Questions about our review methodology or rankings | Yes — reach out anytime |
| Corrections or updates to published content | Yes — we take accuracy seriously |
| General questions about online casinos in Australia | Yes — we're happy to point you in the right direction |
| Affiliate or partnership enquiries | Yes — contact us with your details |
| Disputes with a casino operator | No — contact the casino's support team directly |
| Account issues, blocked withdrawals or bonus queries | No — the casino operator handles these |
About This Site
Online Casinos is an independent platform that researches and compares online casinos available to Australian players. Our focus is on the things that matter most to real players: payout speeds, game variety, bonus fairness and the reliability of payment methods in AUD.
We earn revenue through affiliate partnerships. If you visit a casino through a link on this site and sign up, we may receive a commission. That arrangement never influences our editorial ratings or rankings — no operator can pay for a better score. You can read more about how we work on our About Us page.
Our content is reviewed regularly to keep information current and accurate. If you spot a figure, offer term or piece of information that looks out of date, please let us know — corrections are always welcome and genuinely help other Australian players.
Responsible Gambling Support
If you or someone you know is finding it difficult to manage their gambling, please don't wait to seek support. Our contact team is not equipped to provide counselling or crisis intervention — that's best handled by dedicated services staffed by trained professionals.
Australian players can access free, confidential support through:
- Gambling Help Online — gamblinghelponline.org.au — available 24 hours a day
- Gambling Help Hotline — 1800 858 858 — free call, available any time
- Lifeline — 13 11 14 — for crisis support
You can also read our Responsible Gambling page for practical guidance on spending limits, self-exclusion options and the tools available at most casino sites reviewed here.
Legal and Compliance Matters
For questions about our Terms and Conditions, data handling or the legal basis on which this site operates, please use the contact details above and mark your message clearly. Legal correspondence will be passed to the appropriate party without delay.
All users of this site must be 18 years of age or older. The casinos featured on Online Casinos are offshore operators and are not regulated under Australian domestic law. Players in Australia access these sites under their own jurisdiction's rules, and it is each player's responsibility to understand the legal position in their state or territory before registering.
Feedback on Our Reviews
Our casino write-ups are based on careful desk research and verified publicly available information — we review terms, licensing documentation, payment structures and player-facing policies. We do not claim first-hand play testing. If you have direct experience with a casino listed here and believe our assessment is incomplete or inaccurate, we want to hear from you. Specific, factual feedback is most useful: the name of the casino, the issue, and any supporting detail you can share.
We can't publish user reviews directly, but credible feedback does inform how we update our editorial content over time.